Return and Refund Policy: Customer Satisfaction

We are dedicated to maintaining stringent product quality control and ensuring a pleasant shopping experience for our consumers.

1. Our Policy on Returns & Exchanges

Because our candles are a perishable, intimate product (once burned, they cannot be resold) and are made-to-order in small batches, we generally do not accept returns or exchanges unless the item is damaged or defective upon arrival.

We do not accept returns or exchanges for the following reasons:

• Change of mind or fragrance preference.

• The scent throw is not as strong as expected in your space.

• The candle does not match your home’s decor.

• The candle has been used or burned.

2. Damaged or Defective Products

Your happiness and satisfaction are our top priorities. If your order arrives damaged or is defective (e.g., broken jar, major sinkholes, or a wick that will not light), we will make it right.

To be eligible for a replacement or refund, you must:

1. Contact us within 7 calendar days of receiving your order.

2. Send an email to info@scorpwax.com with your order number and a clear photo or video of the damaged/defective product.

3. Provide your order number in the email.

We will evaluate the issue and, if approved, we will typically send a replacement product at no cost to you. If a replacement is not available, we will issue a full refund to your original payment method.

• Note for Broken Items: Please keep all original packaging and materials for the damaged item, as our shipping insurance may require it for a claim.

3. Shipping Costs for Returns

If you are returning a damaged or defective item, we will cover the cost of shipping the replacement to you. In some cases, we may provide a pre-paid return label for the damaged item if required for an insurance claim.

4. Incorrect Address or Order Non-Delivery

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or outdated address provided by the customer.

If a package is marked as “delivered” by the carrier but you have not received it, please first check with your household members, neighbors, and the carrier (USPS, UPS, etc.). We are not liable for packages that are stolen or lost after being marked delivered. We may assist in filing a claim with the shipping carrier, but this is handled on a case-by-case basis.

5. Sale Items

Only regular-priced items may be refunded or exchanged. Unfortunately, sale items or items purchased with a promotional discount cannot be refunded or exchanged.

6. Contact Us

If you have any questions about this Return & Refund Policy, or need to report a damaged item, please contact our customer care team at:

Email: info@scorpwax.com

We aim to respond to all inquiries within 2 business days.